Hello all you great people out there! THANK YOU so much for checking our site out! Here are some terms and conditions for your reading pleasure! YOUR satisfaction is our success! If our service and merchandise makes you happy then we've done our job! If not, then we're not happy either. Here you'll find our terms and conditions and what happens when you order
Most orders will ship in 48 hours or less. Inventory sell-outs, the mad holiday rush, last minute concerts, etc can mean orders will take a little longer to process. It is extremely rare that an order takes longer than 2 weeks to ship. However for purposes of these terms and conditions, we need to say that it MAY take up to 30 days to get to you. If you need to receive your order by a specific date, YOU MUST NOTIFY US! Please put it on the order itself and also follow up with a separate email. Know that if you need expedited means of delivery other than standard FedEx, that additional charge will be yours. If we cannot meet your date, we will notify you.
Please note: If there is a problem with your order and we do not hear back from you within 3 days, your order will be sent as is or canceled, so PLEASE CHECK YOUR MESSAGES!!
PLEASE make sure that you want your order BEFORE ordering, and if USING A FRIEND OR FAMILY'S MEMBERS CARD tell them before-hand because once shipped, all shipping charges (to and from) are non-refundable unless we messed up the address or items!
Also if the package is refused, if you fail to respond to, or pick up your package from, the shipping company (Fed Ex, Postal Service, etc,) and the package is returned to us, then you are responsible for and we will bill you for the return charges.
We offer a 14 day money-back guarantee. That means postmarked by you within 14 days after you receive it and return shipping to and from us is your responsibility. Cosmetics, wigs, earrings, ski masks, hats, hosiery, bathing suits, or intimate wear are not returnable for health reasons. Shipping expenses are not refundable unless we here at SlashnBurn messed up. And in that case, we will reimburse you for the shipping to and from. You do not need a direct authorization from us to return an item. In your package you will receive a return form. Simply fill it out and send it back to the address on the return slip. In case you did not get a return form sent to you, this is what you need to do: Wrap the item(s) up and get them into a nice secure box. Take it to your shipper of choice and for your own benefit, insure it and request a delivery confirmation. This may cost you an extra buck or so, but it'll be worth it to you if it gets lost! Then include a note with your full name, address, phone number, email address, what you're returning and why and most importantly what you want us to do! If you want an exchange, please tell us what the item is and the size/color.
** You will NOT receive any hassle from us AS LONG AS your return is postmarked within 14 days of receiving it (we know when you get it, so don't try to be tricky!) and as long as it is in ORIGINAL condition. And it's sad to even have to say this, but original condition means: shoes AND shoe box in original condition, garment tags must still be intact, no deodorant stains, dirt, animal hair, colognes, perfumes, lotions, body grease, makeup, bodily excretions, cigarette smoke or foul smells must emit from the pristine package you initially received! And, please do not wash it and expect a refund, we've been at this a long time and we know what a new one looks like.
** All shoes and boots that are returned to us for a refund are subject for a 15% re-stocking fee. This does not apply to shoe/boot exchanges. For returned items paid with money orders please note we do NOT give refunds. We will gladly exchange it, apply the amount for an in-store credit, or simply send you a gift certificate you can used towards a future purchase. Finally, if we determine that you have returned damaged/used/worn goods to us, it will your responsibility to pay to have them shipped back.
HOLIDAY RETURNS - All Gift Items purchased between 11/25 and 12/21 have an extended return period but must be Postmarked by Jan. 1st, and Are EXCHANGE / IN STORE CREDIT ONLY. Otherwise our normal return policy applies to all items purchased during that period.
For Domestic US orders, send a MONEY ORDER in US Dollars (you can use the currency converter on the item pages) along with a copy of your order (printed right off the site or make your own) to: Slash 'N Burn Web Sales 941 West 3rd, Eugene, OR 97402 USA When you place a mail order through the site, you will receive a confirmation email. We will not hold items for you while we wait for your mail order. So please get it in to us QUICK! Our system is derived from an inventory database, however it is ALWAYS 'prudent' to email us first to see if we have it in stock. **Note, your order will not ship until your money order clears at the bank, which may take up to 7-10 BUSINESS days after we receive it. So please don't send us nasty emails a week after your order wondering where your stuff is....
We luv phone orders! Call us at (541) 343-3225 or toll-free 1-888-922-BURN (US Only, sorry) between the hours of 9am and 4pm PST.
The customer is responsible for any taxes and duties which are levied by your Country, not by us, or the U.S A. Typically Postal packages do not have duties on them, that is a loophole in the system, but you still pay by virtue of having no tracking info, longer ship times, lost parcels, and customs delays over which we have no control. Fed Ex expedites packages through the customs process and then collects the duties of your country upon delivery. It cost a little more but it's quick and trackable. We don't have a master list or calculator for all various duties from around the world so we can't tell you what those charges are based on your purchase, but most people understand their system.
We ship everywhere in the world except a small handful of countries. We accept international Visa, MasterCard, American Express, Discover Card as well as PayPal for customers without credit cards.